Rental pickup and drop-off was really convenient and easy. They even had a truck pad for my rental vehicle. I will rent bikes from them again next time I'm in Bentonville.
EVERYTHING! To start, I love that you have your inventory status for each store online. I called to double check before making the trip and was treated amazing from the start, not blown off since I calling and not actually in the store. Rick agreed to hold the bike for me while I drove from OKC to Bentonville that same day. Once I got there, the experience was even more amazing! Rick spent over an hour answering all my questions, going over the bikes features and components and helping me with all the gear I needed. Everything I needed was actually available in store and there was plenty of options to choose from. They also spent the time to completely look over the bike, clean her up and top everything off before handing her over. I will definitely put up a Google review and tell all my family and friends about how amazing this place is! We have a store here in Edmond but will probably still just make the trip to Bentonville when we need to just because it was such a great experience. You have a CUSTOMER FOR LIFE! Thank you so much!!
Ethan Gibbs in the service department was a huge help in getting my 2 Surly bikes received and built up in a quick and professional manner. Easy communication throughout the whole process.
Shout out to all of the crew at Phat Tire! Was in town for Ro3, and they were awesome! Took time to walk through tire selection and install the day before the race. Talked with me about the terrain, what to expect, and other rides in the region. Thank you for the hospitality!
My last day here from Michigan riding and had tire issues. The service guys fixed me up right away and even trimmed my handlebars and put goop in the other tire as well. Didn’t miss much riding opportunity at all. You guys are great! Thank you.
Man you guys are lifesavers. I was all set to have to skip RO3 or buy a new $600 wheel. You guys came to the rescue and fixed it up in less than 24 hours. Dylan is world class. THANK YOU!!