I called on Sunday, Martin answered all my questions. We arrived on Monday, Martin was who waited on us. He helped us pick the size we needed for our grandson. They made sure everything was ready to go on it. It was an easy process!
The Trek Rail7+ is amazing and the customer service from Cory and the service team was absolutely amazing. I am visiting from Georgia and have not had this good of customer service in a long time.
Expert advice and the best service anywhere. We spent a week riding in Bentonville with many issues that they literally just took care of when we brought in our latest broken bike. 10 minute cassette swap, 20 minute wheel and tire changes, etc. just the best and had us back riding right away.
Hands down. Awesome. Thank you!
Came in needing a solution to a bent crank arm on an E-bike. Got a new set taken off another bike at a reasonable price and the tool I needed to install them. They worked great, better quality than the originals.
These guys have helped us get bikes back on the road in a pinch many times.
I highly recommend their service department.
I came in to find out more about E bikes and potentially buy one. The employee that helped me and my husband was amazing! He was able to let me test ride one and really paid attention to what I was looking for and if the bike was right for me. He also helped me pick out a great helmet and accessories for my new bike. We will be back for another purchase soon!!
What service!
Had a tire issue that I noticed while riding to the Bentonville Square at an August Saturday Noon.
I pushed my bike to Phat Tire on A Street expecting to hear either a “No can do!” or “It’ll be 3-4 hours before we can get to you.”
But not at Phat Tire! The guys in the back got right on my problem snd 30 minutes later I was back in the ‘saddle’.
Now that’s cusp service!