Excellent mountain bikes for rent and next-level service. Nickel was welcoming, knowledgeable, and spent extra time with me even though he was juggling other customers. What a great selection of legitimate, high quality mountain bikes. Grant also stepped in when Nickel wasn't available to help with my return. Overall, I couldn't be happier--thank you, Phat Tire-- and would give this shop more than a 10 if I could.
We walked in knowing absolutely nothing other than we wanted to try renting the ebikes. The person was EXTREMELY knowledgeable, helpful and answered all our questions. He didn't make us feel like goofs not knowing anything. He set up our bikes, gave us a great lunch recommendation (we are from Chicago), and he found a little Velcro strap to hold our stuff to the bike. We had a great experience and we will definitely be back!
Mark was very knowledgeable, courteous, took time to learn what I needed and made great recommendations. I went in to trade in a bike to get another one that I thought would best suit my needs, instead he directed me to a Trek FX 7S that I hadn't thought about but was perfect for my needs so I bought that, and he also had thoughts about the bike I was going to trade in - to make it better for me, he found some solutions and got them on the bike, which also made it more comfortable for me, so now I have a mid range and long range bike to suit my needs. If it was up to me, I would have only ended up with one bike that I was going to like but not love, but I ended up with two bikes that I love thanks to Mark.