The customer service is exemplary, it is a small shop but they have quite a few options. They are very knowledgeable and helpful. They don’t try to oversell their products and services and they seem to truly care about customers needs.
Kat is great! Very helpful guy- knowledgable, friendly and a big asset to Phat Tire. I enjoyed my experience because of Kat and would recommend people go see him for all their bikes needs.
I am pleased with the service that I received. Both staff members that help me were knowledgeable and courteous. They didn't try to push anything that I didn't need. I will be back.
My husband and I recently bought new bikes. We were happy with the recommendations that we received. You were able to give us the help we needed to make a good decision on which bikes to buy.
Talking with the employees - they bike, they listen and are always able to elevate my riding experience in a timely manner. If they can’t order something I want, they send a link that matches my request. The buy one tire, get one free special in January was awesome! Love the Springdale location, right off the Greenway on Mile 16 - cyclists are never far from friendly bike assistance.
Friendly and knowledgeable staff. Always wanting to help you get the what you need by explaining benefits vs cost. If your bike is broke they will get you back on the road if possible.