Your staff at the front desk and on the floor are ALWAYS very polite and welcoming, great group of people. And the common areas of the gym are well kept as far as cleanliness, supplies etc. the spa is spacious and lots of massage chairs/beds and tanning spots so you never have to wait.
Everything is clean and it doesn't feel crowded. Staff is at the desk when you need them. Only improvement would be to keep the paper towel dispensers filled. One often has to go from site t site to find one that has towels
It has never been overly busy when I've been there. I never feel judged by others like I'm not working out correctly or that I'm too out of shape etc. Everyone is friendly.