Efficient in/out and I love the Care Care option.
The only problem I have is this past week I had a Car Care reservation and told the agent at the entrance gate that I would pick up my vehicle at 4pm on Friday. When I showed up at 4pm my car was not even started. I had to wait around for 1.5hrs for poor Robert to finish my vehicle, which he was a champ doing it. The problem is you majorly inconvenienced me and did not offer a free wash next trip or free parking??? What kind of customer service is that?