Charlie was fantastic and thorough. He got into all the little spaces and spent time explaining things to me so I would know where switches and values were as the new home owner. He was great. I have already given his name to a friend looking to buy soon.
We appreciated the prompt and thorough service. We were involved in the process and encouraged to ask questions. We thought the report out was an accurate reflection of the home's pros and cons. We liked Charlie, knowledgeable and friendly!
Inspector took pictures, but did not put them in report. Inspector never used a ladder to look at roof. Overall thought he was very chatty about things other than inspection and not as thorough as he could be. I should have know better when I requested a sample report, like many independent inspectors provide on their websites and he said he didn't give them out.
We had to ask him to recheck a few electronic items, too. He also complained about having to go into crawl spaces and basements, even though we didn't have them to inspect -- but it came off as lazy and unprofessional.Dropping the f-bomb in the first few minutes while talking while his computer warmed up, wasn't exactly a good first impression either.
I thought going through a reputable franchise was a good idea, but I think I would have gotten a better report, inspection and price with an independent inspector.
Very fast response, excellent communication, inspection very thorough and fully explained any problem found and made recommendations on how urgent the repair was needed and why, courteous service,Charlie was an excellent person to do business with.
Charlie was thorough, informative and genuine. We truly appreciated the way he educated us and told us "like it is," no sugar coating. We learned so much and really felt good after the inspection! Thanks Charlie!
Charlie was awesome! He arrived at the house on time and was very thorough during his inspection. You can tell that he has 18+ years experience in the field. I also called him several times before and after the inspection with questions, and every time he called me back promptly, was very friendly, and never made me feel like I was an inconvenience. I would definitely use their services again.