Everything was handled perfectly from the secretary taking the information to make the appointment to the very professional inspection and explanation on what Jim was doing. Even though he had to check outside in the pouring rain.
Very professional and thorough service. The package given to hold the inspection documents is very nice. Jim took the time and explained all of his findings no matter if they were good or bad. He also explained each of our main units (furnace, AC, water heater, etc.) in detail so we would know what we have and how to service them. Would highly recommend.
Scheduled quickly and excellent turn around time on the report. Went through the house thoroughly and saw a lot of things most people wouldn't notice. Jim took the time to explain things to me as we went around the house. He also explain how some problems may arise if certain things were not fixed or maintained properly.
Jim Cook was as thorough as I could have imagined. He was a consummate professional, and brought so many things to my attention. He was very patient and explained a lot of the things in the home that I had no idea about, and that I wanted explaining about.