Good selection and quality. What sets you apart from other stores in Bend is your exceptional customer service experience. Your team, especially Paco, really know their stuff! He went out of his way to help me get the right products and gear for my individual needs and goals! I am so appreciative and my bike rides will be so much better and more comfortable now thanks to him!
I like that your store is not cluttered, and things are usually displayed well. Staff is friendly, even to an old gal like me. Thank you for realizing I will buy, my kids will buy, and my grandkids will eventually shop and buy from you if treated well.
I had traveled from Klamath Falls with a broken seat post dropper. Pine Mountain installed a new one and got me out on the trails the next day. When I got my bike back, the bike was immaculately clean and I was impressed with the care of the employees at the shop. They wanted me back out on the trails.
Polite, friendly and helpful -- something that's not always guaranteed with local shops and the heavy tourist load. I can only imagine how hard it is to keep up the customer service, but it's noticed and appreciated.
We came in on Sunday with a road bike tire that had popped. Your technician was able to throw it up on the rack and replace the tube and tire within minutes. Such incredible service and prices!
I rushed in 10 minutes before closing to pick up a helmet and the staff seemed stoked that I was there, Ed was an awesome help and I walked out before closing was just what I needed. Thanks Pine Mountain, thanks Ed.
Everyone is always so helpful in this shop and never makes you feel bad about yourself for not knowing more about your bike. I love the variety of bikes and gear. I purchased a Santa Cruz Blur from Pine Mountain and have absolutely loved it and now received discounts on everything because I bought a bike here. Highly recommend this shop.