I have had a BC for years and never used it, as there were no PF's anywhere near to where I was living, so for three years I paid and never used. When I returned to the area recently I decided to lower my membership to the low level in effort to recoup the lsot money. The staff was great to deal with and get that all taken care of for me.
As always, I appreciate the friendly front desk staff. I recently had back surgery and was away for a while. I appreciated that they noticed and said it was good to see me again.