It's a 3min drive from my house. The attendants at the front counter do a great job of greeting guests when they arrive. Overall cleanliness is excellent (locker room, showers, main floor, and most importantly, the machinery.
The staff is chill, kind, upbeat, and they really do stay on top of their tasks. You will almost never see them doing “nothing”. The layout is the best I’ve seen so far. Even with the occasional feng shui adjustments from time to time. I have visited about 6 other locations and the Arlington Heights gym takes the win overall on staff, cleanliness, environment and equipment options/availability.
I may be miss-remembering, but that gym wasn’t nearly as clean and well kept a couple of years ago. The front desk staff are always nice and welcoming when I come in as well. In short, it’s been a really good experience so far.
I regularly encounter Bryan when I attend planet fitness. Bryan always provides a great warm welcome and greeting towards myself and other patrons. I have observed him being very attentive to any needs of those that check in with a positive demeanor. I happened to be present at the gym on a day that someone required emergency care. Bryan stepped up and handled the situation in a very calm, collected, professional manner with client safety at the forefront. Overall, my experiences at planet fitness in Arlington heights have always been pleasant!
Bryan the manager and the associate team is great! Always there to help when needed and hold a consistent positive attitude. Shout out to Jacob who seems like he’s been there forever!