I left a review from my initial visit and the manager called me within days to make sure things were right! I believe thats great customer service. He listened to me and was attentive and receptive to the feedback I gave. I live in Wisconsin so this is close to home for me however, I work in Illinois so I normally go to locations in Illinois, but after the manager response, I will definitely consider stopping back into the Burlington location again.
My early morning (345 am) visits have been top notch! Your guy is doing an absolute fabulous job. Place is spotless and he is always walking around with the vacuum. Stays on his toes! Keeps watch when someone is needing something at front desk, Greeting and saying goodbye as we go through the door.
If we could clone him for all hours of the day.. that would be perfect . Other visits at later times of thr day have not been as pleasant, but it is rare for me to go during those times. So I cannot say if it is a common issue.
Super lax environment, really nice employees, clean locker rooms and showers, love the fancy black card spa equipment, and this Planet still had ARC trainers! Woot woot
It’s a judgment free zone , equipment is always clean and bathrooms are taken care of. Staff is friendly and helpful , full of smiles. I love going here!
Excellent equipment well kept, clean, friendly staff, pleasant atmosphere, great bathroom and locker room facilities, open all day, but never too crowded that I can't get the workout I want