When (and lately that's a big "when"), I meet my brother at 4 am and it is rarely crowded. We have our "regulars" that we sometimes talk with and still have the machines/areas we want to use available. We like finishing with the hydro beds or massage chairs (we are late 60's--ha ha ha).
The staff is very friendly and helpful, and they take the customers' questions and suggestions seriously and do their best to accommodate.
They also do a great job of making sure all areas are clean and plenty of cleaning materials are available for customers to clean before and after they use the equipment.
There is so much equipment that I rarely have to wait for one I want; the exercise equipment, floor and bathrooms are kept very clean; and the staff is friendly and helpful.
I like the variety and quantity of equipment. I love the fact that there are tanning beds and massage chairs for only $25 per month. Staff are friendly and always say hello and good bye!