When a hotel provides excellent service to its customers; It's titled: " A 5-star hotel." This is a 5- star gym. Staff is extremely kind and sincere. The equipment is like a newly minted penny. Spotless premises (There is even a dedicated young man named Phillip who dusts the nooks and crannies of each machine.) That's dedication. All machines are state of the art with the latest technologies. Cables of the 2 Smith- Machines are kept well maintained, with cables smooth and tight. 3 other Smith- Machines are to the right of the gym, each one with its own bench. Many machines are duplicated to avoid waiting. I find the diversity of people there makes for a nice atmosphere. Like the United Nations. Most members are kind and considerate, wiping down machines when finished with their set. I've yet to see any egocentric members or bullying behavior. 2 of the best hours of my day.