It feels like a community of people of all ages working on their physical well being. It's reasonably priced. There are many choices of machinery so that you can really develop a routine you feel is what you want. When I began there was also training classes which they no longer do and that's a loss, but I imagine if you were to ask fro help from the staff to learn a machine they would do it.
The staff is friendly and efficient and the wide variety of equipment is clean and well-maintained and always available. It truly does feel like a no judgement zone.
Polite, professional help at the front desk. Improving at keeping the paper and cleanser stations stocked. People go about their business, and the place feels safe.