its been a while since I was in. Started back on Monday. The ladies at counter were extremely friendly. The one even took the time to show me the machine for the inner thigh. Tuesday I had to have her show me again because I wasnt sure I remembered how to use it. She was busy but dropped everything to reshow me. That meant so much to me. unfortunatly I didnt catch her name. But she wasnt working there the last time I was there.