Through this tough time of COVID, upon our return we were very happy to be greeted by Bailee at your Highland Village, TX location. We find that she is one of your finest employees. She is always welcoming when we walk in through the front door greeting us by our names with her cheerful smile. She has a vibrant, positive, helpful and professional attitude which has greatly impacted the gym environment and made our workout experience more enjoyable. We recommend that she be recognized and commended for her outstanding performance. Overall, we have enjoyed our experience with Planet Fitness as positive and enjoyable and appreciate the professionalism of your employees.
Place is great, staff is friendly and helpful. Had a reaction to tanning lotion was able to substitute for one that was hypo-allergenic at no additional cost. Other one had to be discarded due to COVID19. So they are very watchful about keeping clients safe.