I have been going to Planet Fitness for about a year after 3 years of inactivity. Angelo devised a program for me and I have 2 sessions a week, one for upper and one for lower body. I have been very happy with this program, and I have regained much of my balance issues and general good feelings about my physical abilities.
I like the wide array of equipment and the employees are very sweet. I love that it's so close to sprouts, too. The one I go to in Colorado Springs isn't close to anything helpful like Lakewood commons so it's a big plus.
I like the low price and casual atmosphere. I like that there are so many cardio machines that I never have to wait. It would be an improvement if there were more bench press stations and there was a second pectoral machine (always have to wait for those).
I had submitted a compliant about a poor experience in adjusting my membership, and Jim (my home gym's manager) promptly called me and addressed the issue! Very pleasant and professional, appreciate the attentiveness to user's feedback