The equipment is more than enough, there are some for people with especial needs and they look new, it is super clean, the staff is willing to help at any time and it is open 24/7.
I enjoy how friendly the staff are, almost everytime I am greeted with a smile or a hello and a smile or a have a nice day on the way out - to me this makes your business stand out.
I enjoy seeing the facility maintained and cleaned often throughout my workouts and how tody and clean the washrooms/change rooms are.
I also like the separate rooms and many machines. You could have another smithe machine or two, as those are often being used.
I don't find i use the massage much myself, but the tanning is a huge bonus!
Paper towels and spray are always filled. There is a good assortment of equipment and enough space for people to spread out when it’s busy. I rarely see anything out of order which tells me whatever breaks is handled quickly. Front desk is always staffed and any concerns I bring up are received genuinely.