the location is very clean and has a lot of equipment. The staff is great very helpful. Benny has helped me with questions and machines many times everyone overall all is great. I used to go to a different location but once i started coming to Lockport i haven’t gone back.
Your manager Braden is very attentive and addresses any issues promptly. I am at your club early in the morning and the morning crew always greets everyone with a "hello" and a smile, even though it is early.
There was on ongoing situation with a member of dominating 4 machines and refusing to share. The staff took the time to work through the situation and to cautiously and respectfully deal with the situation. The member was not easy for the staff to reason with. The morning staff and Brandon did all they could to rectify the situation that was affecting other concerned members. They did it carefully and with grace and dignity. I am impressed with the professionalism.
Thank you
It is close to mu house. Staff is friendly. The gym is clean. If there is an issue with equipment staff notates it and will have maintenance handle it.
I recently went back to this location to workout with friends after moving to New Lenox four years ago. It was instant nostalgia, as this was the location that helped me lose over 100 pounds years back. Going back didn’t disappoint. What I believe was the assistant manager or manager (male), and another female employee, were incredibly friendly and personable. They maintained great conversation and banter with all guests, and were actively involved. I also forgot how insanely clean this location is. The entire gym is spotless. Lastly, it was in the 90s on the day I visited, and the AC was a perfectly cool temperature, perfect for working out.
I’m not one to usually write reviews, but I believe in giving credit where credit is due, especially when employees go above and beyond. This gym did just that.