I haven't found anything to complain about since I joined with the exception of the water fountain being out of service for a few days and that was just a minor thing. The employees are very nice, people there are nice. Overall a very good experience.
It is easy and affordable. I love all of the perks and benefits you get with the Black Card enrollment. I just brought my first guest with and it was super easy getting him set up! No hassle!
The staff is always pleasant and receptive when there are issues in the facility that need to be addressed. The members are friendly and welcoming and the environment truly feels "judgment-free."