First of all, your staff, especially Tabitha. They are always helpful and willing to help with any questions.
The facility is clean, and equipment is kept is good working order.
The gym is very clean which is important. I like that there are 2 machines of the same kind for many of them. This keeps the wait time low. The staff is very friendly and knowledgeable. They also address torn weight machine pads in a timely manner.