The young woman helping me enroll was very helpful, friendly and knowledgeable. She voluntarily took over the process without my having to ask for help.
Katie and the staff are great. They always greet you upon entering and leaving. They are responsive whenever you have a concern. Wish they could replace the ancient cable towers in the Monroe gym and bring more Matrix benches into the facility. The Precor benches have a large gap which is very uncomfortable for your lower back. I was a member in Belmont and Shallotte NC and I much prefer Matrix over Precor equipment.
The attendant that works the night shift is very friendly and helpful. He always has a smile and greets everyone when they enter the store. I look forward to seeing him every time I go.
The staff is always friendly, and I appreciate how clean and well-maintained the gym is. There’s a great variety of equipment, and I never feel judged no matter where I am in my fitness journey.
I love the fact that I can use your gym at any location. I wish I could add my wife to my account for the black card but I can not afford 2 memberships.