I’ve used PF for 5+ years. Equipment works well all the time now, & Dakota and all staff are way more interactive with guests than previous visits during this span.
I do wish the hours for weekend (Saturday specific) were a bit more open. My friends and I aren’t able to go between 7-7, but no complaints past that.
I particularly like the orderliness and predictability of the club. It's always clean and the treadmills work properly ALL the time. You seem to have remedied the wifi problems you had earlier in the year, so wifi reception has been excellent for the past few months. Dakota does a great job running the club overall and I particularly appreciate David who works the weekday overnight shifts; he is very assiduous about keeping the club clean and he always presents a positive attitude. All around, Planet Fitness does a great job for Seniors like myself.
Clean, friendly, the equipment is always in good repair and has easy instructions on them. I've e lost 85 lbs since I started going and feel great. My only regret is not listening to my daughter and joining sooner!
Management and staff are very prompt to address any issues, concerns or critiques they receive.
I visit the black card spa between the hours of 8am & 3pm and theres never a crowd. Staff is always sure to greet you when you arrive and depart as well.
The employees are very approachable in terms of information or help. Also, I prefer it to other fitness gyms in Nacogdoches, Texas because it is clean and very well organized. WE have found it to be a pleasant experience.
The Nacogdoches location is clean and full of friendly staff. I haven’t been going long but they already know who I am and call me by name. The trainer there is quite knowledgeable and often times helps me when I’m stuck with my workout.
I love the customer service, the respectfulness and friendliness of staff and gym members alike. I also love the wide assortment of equipment available.
The facility in Nacogdoches is beyond my expectations in every aspect. The professionalism of the staff, cleanliness of the facility and locker rooms and safety.
I have visited the Lufkin gym, and it doesn't even come close. I know it's older, but it needs to be updated, rebuilt and pride taken in it.