Planet Fitness Norcross is an exceptional facility. The staff make my visit every single time and I love the culture that is behind the front desk. The trainer, Maria, is the most impressive trainer I have met, more people should be taking her classes!
Lately, this location has been so clean! You can definitely tell the gym is under new management. TK is usually at the counter when I come in and she is consistently pleasant.
As a Marketing Director with many years of experience in customer service, I have to say this is by far my favorite Planet Fitness location. The new one in Peachtree Corners (by Talpa) is a very close second, but this location truly stands out.
Diamond and Talyn are tremendous—always professional, welcoming, and attentive. They really make the experience feel customer-focused. The gym itself is consistently clean, well-maintained, and creates an environment where I always feel comfortable working out.
It’s rare to find a location that blends customer service, cleanliness, and atmosphere so seamlessly. This one does, and it’s the reason I keep coming back. Highly recommend!
I love this planet fitness compared to the pleasent hill location. I go to the pleasant hill one to train with my sister. Norcross is actually my home gym. The front/ entrance staff is ALWAYS friendly! And when it’s slow they get to work whether it’s cleaning or seeing if we need anything. The equipment is CLEAN. Bathroom is CLEAN. I haven’t went to the black card rooms yet but I’m sure they are spotless. I reccomend this gym to my friends and also my sister bc the staff is fantastic and like I mentioned before it’s CLEAN. I have no complaints so far and I hope I never have one.