I have been impressed throughout the process of evaluating (trial workout), joining, and now enjoying my membership at the Norfolk Planet Fitness. The gym is always well-staffed, clean, and maintained (though the water fountain being out this week is not good). From the first encounter with Hugh when I came in for my trial workout (first time stepping foot in a PF) to my daily check-ins, my interactions with the team have been great. And the other members seem to be a good bunch. Kudos to the team and management.
Planet fitness is an outstanding place! The customer service is excellent and everything is so clean, neat and organized. I would definitely recommend them. So happy I chose them! 😊
I love going to gym when I had the time, I hated to cancel but I was not going due to work and hated paying for a service I was not using. I would like to say Alexis at the Planet Fitness on Little Creek Rd (near Shore Dr. in Norfolk VA) went above and beyond to help me cancel my membership. I was about to leave upset over a mistake in the computer which would have made me pay to cancel my membership, but Alexis went above and beyond what most employees would have done and was able to correct the error and I did not have to pay to cancel. I will be back once I have more time, the staff are great at this location and it's always clean.
They have such a wide variety of equipment and a place of facilities is beautiful, very well kept and clean. They've even started finally getting some hammer strength machines where you put free weights on them. I love those! I have to admit to that 30 minute workout. I like that a lot too. I'll come in and do 30 minutes of cardio. 30 minutes of that. Call it a rap. I love to get a massage up there on the machines that they have and they have tanning so it's pretty nice facility. The staff that works there is very cordial and polite and very helpful