My experience has been excellent. Representatives have shared services included with my membership. I have met with Rafael (Trainer) to learn more about the proper use of the machines and/or equipment, especially those seeming intimidating to me. The sessions are informative and encouraging. Flexibility, in time and schedule of trainer for workouts also helps.
Always clean, staff is pleasant, and the clientele (I go early mornings) are polite and focused on fitness and not socializing. No-stress way to work out!
First and foremost is the fantastic staff; they are always pleasant, welcoming, and helpful. They keep the gym extremely clean and make a trip to workout something to look forward to.