Fairly clean facility. Plenty of machines but some that there is only one type are broken and not fixed within a couple weeks. Most of the TV channels connect to the equipment. Not sure why they downgraded from Bluetooth to old wired headphones to listen now. Not all the machines' heart rate sensors work.
Despite this, it's a really nice gym with nice staff, well-lit, fairly clean, and plenty of equipment to use.
The entire staff is excellent. You can tell they care about the club and take the time to be friendly with the members. Special shout-out to Alex, John, Vivian and Audrey. They make it a pleasure to visit each time.
Since moving from Carmel Rd to Matthews, I have been going to PF on Elm @ Canfield. Poorly managed. Tread mill and other equipment “Out of Service” and stays OUS for a long time. The televisions have static and stations that don’t work. I gave up and now travel 10 miles to PF at Pineville location.
Thanks for adding a sanitation station at the window-wall corner with paper towels and spray bottles. There was one there long time ago; great that it is replaced.
Still needed is replacement of back cushion of core forward press machine, #168[??] in back room. Users find their spine pressing against the cushion's steel base plate. The foam cushion that once was there is completely deteriorated at the plate bottom. This problem has been repeatedly reported over many [6?] months, but no remedy has come.
Room temperatures and air quality is excellent. Housekeeping of floors and machines also is very good. Staff is pleasant, helpful and available.