The facility is very clean, staff is friendly and helpful, and there's plenty of cardio machines!
I was a member of Lucille Roberts for over twenty years, and switching to Planet Fitness was the best decision I ever made!
I appreciate that people keep to themselves. No music coming from earphones, talking loudly on the phone. Gym is clean, always see people cleaning the floors, and locker room area. Also, there is always someone at the front desk. I feel safe here. At the last gym I joined, you could walk in and no one stopped you. Ladies left their purses and winter coats in the lockers and did not put a lock on the door. Are they trusting or just plain stupid.
Super friendly and approachable staff. The cleanliness is also a plus. I usually visit another location but I will continue to come to Forest Hills much better ambiance.
My child and I had an ongoing account issue with our apps where my child’s account was linked to my phone. At the time of sign up for both accounts I used one email address. No one at the desks could help us to resolve it for some time and I felt like we were always in trouble when we entered. Yesterday when we stopped in, Bria (sp?) remembered us and was able to correct it! She is so awesome. My child and I are both so happy to have it fixed because we love to go there, and now we will have a smoother check in at the door!
The staff are very friendly. The gym floor is clean and most times stocked with paper towels and filled spray bottles. The biggest issue would be the locker rooms. It is not due to lack of cleaning, as I have seen staff cleaning bathrooms, but some of the lockers in the women’s room are missing doors or the locks are deformed and the doors don’t close correctly.