My experience has been great over the years. Even though, management has changed, equipment and facility are being kept to standard. Sometimes, there is a lot of staff members behind the desk when they could be out on the floor cleaning or checking equipment.
Out of the three locations I visit (Smithfield, Wilson, Rocky Mount) this is my #1 pick. Friendly staff! Clean facility. I know this may seem silly but I also like how the equipment is arranged.
Planet fitness is great, I get to go and be able to work out and actually enjoy doing it. And I don’t feel pressured or judged. It’s overall the best gym!