I love the personal greeting I get from Greg when I walk in. The gym is kept very clean. Locker room is always clean and tidy. Love the new equipment, especially the hack squat!
Greater attention needs to be paid to equipment maintenance and upkeep. For example, some of the elliptical machines wobble, squeak, or won't turn on and the axels on the horizontal ab benches are worn out.
In addition, paper towels dispensers are often empty.
It would also be good if there was a second pec fly machine.
I enjoy the simplicity of your setup for all participants. I am retired and use the 30 minute room, the room with the free weights and mats, and the variety of machines available to enhance my 3x a week workouts. I never feel intimidated by the environment.
I absolutely love how there are all levels of fitness at planet fitness. I have never felt awkward or like I shouldn’t be there. I also really like the fact that there are so many machines and that I very rarely have to wait for something. The staff and members are also extremely pleasant.