The employees are always reassuring security and the safety of their customers. I feel comfortable going because it’s a friendly atmosphere. As soon as you walk in they greet you with a hello and a smile. Clean and they have all the machines that I like.
Staff is always friendly and acknowledging guests needs. Especially Lupita she always goes above and beyond to keep the gym clean, organized and ready for new gym membership enrollment's.
I feel like the whole team is super sweet very kind to everybody. They’re on top of everything keeping it clean and fresh for everybody they give compliments and make everybody’s day bright and positive as possible. Love the gym and staff.
Super friendly and professional staff. I feel welcomed every time I walk in. They always answer my questions.
One thing I didn’t like, I had received an email about a deal to “upgrade to a black card membership without a contract for only 24.00”. I proceeded to upgrade my membership through the app as the email said so. For some reason, the app didn’t want to let me upgrade. It gave me message to “contact in person”. So when I tried to get the deal in person, a team member told me “usually those emails don’t mean anything”. Something along that line. That sorry we can’t upgrade your membership without a contract.
Luckily, another team member called the manager (or membership specialist) to ask what they can do, and low and behold, after about 10 minutes of the manager (or membership specialist) digging around the computer, they decided they could upgrade my membership without needing a contract.
If it wasn’t for that one team member going ABOVE AND BEYOND to seek higher management for help, I wouldn’t have been able to upgrade my membership. That first team member completely denied my request and discredited the corporate email I received regarding the offer. Which would have been false advertisement on them; and a complete loss of trust between me and this gym. I really wanted to cancel my membership and find a different gym. One that holds true to their word.
Anyway, Planet Fitness needs a pool, hot tub, and a sauna.
Everyone of the workers at this location is be proud to call friends I see them everyday and everyday they are helpfully friendly. Everyday the location is cleaned and well maintained. What more could you ask for?!