I haven't gone in a long while because of covid but when I was going I appreciated the cleanliness, the feeling of no judgment (I'm no spring chicken), easy availability of equipment and help when needed.
I just went to sign up again last week and staff was so helpful. I'm looking forward to restarting my fitness routine.
I love it, I do think we need more stair masters though because they are always being used. Outstanding customer service, especially the management (Robert). 100% no judgement!
front desk people all nice and inviting. never have to wait for more than a minute for equipment. locker rooms large.
I would like paper towels added to the bathrooms though! I am not a fan of the blowers to dry hands at all.
Clean facility wonderful staff Southbury location is a 10 out of 10. Keep up the good work. My only complaint is that a lot of the machines aren’t available because they’re broken down if that could be fixed that would be wonderful.