The hours and availability to get in and out. Except during the times the school age kids are on location. I get your promoting to get members but its unfair to your paying members on dealing with them hanging out and especially sitting on machines and not using. They should have to pay as other members do.
Variety of equipment. Condition of equipment. staff is always friendly and helpful
I don't like that people sit on equipment and use their phones beyond the time for 'just between sets'
Nice club. Clean and everything is in working order. My only complaint, which is the same with all PF clubs, is people camping out on equipment in the Express Workout area. It's suppose to be reserved for circuit training, not hanging out on the same machine for 4+ sets.