It depends on the location. I won't go back to the Broadway location. The girls behind the counter are rude. Not all of them, but it only takes 1 or 2 to ruin an experience. The Oracle location is great. I just have to travel further.
Staff always friendly when greeting old and new members. Its always been my experience, as a 3 year member, staff appearance and demeanor has been professional/friendly, and they demonstrate a willingness to demonstrate the use of equipement, when asked. Facility/equipment are clean and inviting upon contact, and staff frequently portray a willing to address cleaning concerns or equipment malfunctions.
It’s always clean. The staff are friendly. I like the massage rooms. I like that there is an area upstairs that has free weights near the medicine balls, mats, and fitness balls to do interval training. I’ve noticed several people all using that large space upstairs to workout that way & it’s nice to be working out alongside others doing similar workouts.
I love the incredibly friendly and supportive management and staff (Chay is amazing), the diversity and cleanliness of the equipment, and the flexibility of hours. Great experience all around!