Everything. The professionalism of the staff. The cleaners of the environment.. the personality of the members. The respect of the members.. the convenience of the operation.
I really enjoy the welcoming and non-intimidating environment at Planet Fitness in Union City. The staff is always friendly and helpful, and the gym is kept clean and well-maintained. I appreciate the variety of equipment available, which makes it easy to get in a full workout, whether I’m focusing on cardio or strength training. It’s also a place where I feel comfortable and motivated to stick to my fitness goals.
I locked my keys in the locker, and I alerted Ayden who went and got his fellow team member JaDore, and they came quickly in assisting me with getting into my locker. They were pleasant, and extremely helpful. Also, when I mentioned to the manager Anthony, they had helped me, he was really friendly and happy to know that I was had a great experience with his team. This team customer service is always top notch at this location!
I’ve had a pretty good experience at this location. The staff is friendly and polite. I’m very pleased with the renovations and more/new equipment. I appreciate their quickness in fixing broken machines. Thank you for actually reading and paying attention to the customer feedback!