I joined the club in Urbandale, Iowa a few weeks ago and couldn't be more pleased. The manager Cathie and her staff have been very helpful to me as a new member. Everyone is very professional and always takes time to assist me and answer my questions. Also the joining process was very simple. A very positive experience overall!
Front office staff are exceptional, Michael is always warm and welcoming. Daniel is a hard worker, friendly, and speaks to everyone. It is like a Cheers Bar where everyone knows your name. In an increasingly isolating society especially after COVID it is a refreshing change.
Dean, fitness coach, is helpful to everyone.
Night staff has a wicked sense of humor and whit.
Friendly personable staff
Shower worked great after I worked out
Total body and massage beds working as expected
PF 360 and stretching area could use better air circulation/ very hot in there
No issues with treadmill and weights used
The ability to schedule my own time for exercise in a comfortable environment but also have Dean at the 86th & Douglas scheduled for a group session twice a week. Having friendly staff, who greet people by name & who are aware of the surroundings make PF a safe place to be.
Kindness from the staff right when I walk in. They Always appear to know me and accept me for what I am. I appreciate the absolute amazing cleanliness of the restrooms and the work out areas! Really a beautiful place. I have noticed the TV headphone jacks on most of the treadmills do not work for majority of channels. I am glad I joined planet fitness. Can you stop people from sitting in the 30 minute circuit area —- some use only 1 or 2 machines and stay there at the machine for 20 minutes. It is annoying and prevents us people from completing the whole circuit. Thank u for asking for my opinion.
I like the inclusive environment of all ages and diversity of people. The staff is friendly, courteous, and very attentive and knowledgeable. Dean, the trainer is outstanding and classes are great! The one-on-one attention is fantastic. The manager is so kind, works very hard, and is so welcoming. The facility and restrooms are very clean. The patrons in the gym respect the rules for participation and one another. I appreciate how the organization reaches out to young people with opportunities for participation during the summer at no cost. And the regular prices to join are very reasonable for most adults. The hours of operation are also very helpful to meet the needs of a variety of schedules. I really appreciate having access to Planet Fitness!