The customer service was amazing. I had some concerns and the staff was open about their upcoming renovations. The gym might need some updating but the staff is truly amazing. Thank you!
Very friendly people. After a management change gym is now clean, most of the machines are in good shape, and new employees are doing a great job and eveyone is noticing.
It was open while the Watertown planet fitness had me and many others waiting for over an hour on Easter morning, When I finally called Waltham the person who answered the phone was polite and again just being open and having an employee show up on Time on a holiday is a huge plus
I really enjoyed visitng the Waltham Planet Fitness location.
I had to go since I was in the area for meetings at work and really helped me since it was right there.
Nice location, niceand clean gym, all equipment working, clean showers, clean means rooms and friendly staff.
For sure, I'll be back if I'm in the area.
There has been great improvement since the current staff took over in terms of greeting & treating members with courtesy & respect. The upkeep of the facility has also improved.