The young man that took me around and showed me the facility was fantastic I believe his name was Connor. But I could be mistaken I was there on Friday the 13th at around 3:45. It was my first visit after signing up online, and he offered to take me around and show me the layout of the gym. He was very professional, exceptionally helpful and very knowledgeable.
Cleanliness, professional, quiet atmosphere, and hours of operation. My tour guide Grace was the best! Very welcoming, knowledgeable and helpful in my membership process.
Everyone is very friendly and happy to explain how everything works. I really love the personal trainer, Sarah. She is friendly, super helpful and always upbeat. She really listened to what I needed and helped to design a program that was perfectly tailored to what I needed! I am SO happy I decided to join Planet Fitness.
Jacoby at the front desk is very friendly and professional - an excellent choice to represent this business. Easy to talk with, very knowledgeable about customer care and experience, and he consistently walks the gym and checks in with ALL gym goers. This gym is a very well kept area. All of the sanitation stations are stocked, the bathroom/locker room is clean, and the equipment is good to go. I have two other gym memberships in Wichita Falls, and this one is another solid option in the line up. At 4:30 am this place is perfect. Open 24/7 (WEEKENDS!) is THE selling point. Could use more free weight options - still enough equipment that you can get in a good workout - the dumbbells only go up to 75lbs, and along with the curl bars, they honestly look outdated. As far as everything else (treadmills, stationary bikes, machines, etc.) the equipment is well maintained and functions as they should. Very impressed. Wish I would’ve gave Planet Fitness a try sooner!