I have a disability and walk with crutches. Many times the employees have opened doors for me or offer to help when they see me struggling. The patrons also help me when I have to move a bench or lift a weight to a certain position. I've even been in a situation a couple times where I worked out my legs too hard and was afraid I would fall crossing the parking lot. Joseph or another available employee walked me to my car. I also like the cleanliness of the Willowick location. I never really have to wait to use a machine either so I feel very comfortable and welcomed in this particular gym
The employees are great and the amenities for the Black club are fantastic! Tanning booths and water massage chairs in addition to the great selection of workout equipment.