Cutomer service and friendliness of the staff. The facility is well maintained, no dust nothing out of place. Shakiya was a big help when I lost my tag for entry in helping me update my information and offering solutions on how to proceed.
I really like the remodel. It feels more private and for a person with severe anxiety who stays away for long periods of time and then comes back seeing the remodel eased my anxiety. The feeling of no judgement as I attempt to get fit is also reassuring. Additionally the staff is friendly. The equipment is easy to use. The facility is clean. The bathroom/locker room/shower area is clean. There is enough equipment to be able to use what you want and also again not feel like a sardine or like you're being stared at by others.