Always provided excellent Customer Service. The service itself was great and competitively priced. The only reason for change was due to the current landlord having to complete major repair on pool using his own current service. If I had been the owner I would have most likely used Poolman. :)
I have had great service with Poolman since i started in 2013, but this last time, the guy left my pump off and since I travel a lot, I didn't know for 10 days. When I called I was told you guys would do a skimming (i think) for free. I think it should have been something of value, like 10$ off my bill.
I think the best thing is to learn from this is that anytime a pool is down, be sure to contact the owner to double check that they know to avoid issues. If this had been July, I would have had a green pool after 10 days.
Poolman has consistently provided quality and reliable pool care service. They have been quickly responsive to any maintenance issues or requests for service quotes. I like that they include the salt water system with their services.
My pool technician, Dennis, takes great care of us.
My pool is one of the cleanest out of everyone I know. I get a lot of compliments on how well Dennis takes care of it.
He always informs me of any issues or changes and is proactive if he sees anything.
I cleaned my own pool for 15 yrs. I was going to use Poolman only for minimum service over a summer while we were traveling.
After meeting Dennis and what a great job he did we upgraded to full service and have kept it year round.
I don't even touch my pool anymore which frees up more time to spend with the family and much more time in the pool.
We've sent multiple to sign up with poolman. People who have taken care of their own pool for years but after we tell them about Dennis and the advantages they've signed on too.