Correctly diagnosed problem
Provided estimate before doing work.
Communicated promptly. [FIRST NAME REMOVED] was excellent manager. Honored warranty on defective part.
Great communication. I feel like our pool guy takes time to clean and care for our pool. I also appreciate how polite he is and that he left us a card to let us know how to contact him if we have questions or problems that need addressing.
I appreciate that all your techs are very thorough. I never have any issues with my equipment. And aside from emptying the buckets during the spring and fall months in between service and skimming- you have made my pool hassle free. I also appreciate that techs never leave my pool gate open or my fence unlocked- we had a previous company that left the pool gate slightly open and my toddler was able to get in. I was outside with her and nothing happened- but it has been a fear of mine ever since and I appreciate that you always make sure it is latched and closed.
And lastly, I appreciate that you don't try to take advantage of customers with unnecessary repairs or multiple required but extra filter cleanings through the year. That was also a previous experience we had. Ive noticed that you only recommend them when there is truly a need- and again, I appreciate that honesty. I have gone through a few pool companies through the years and you have been by far the best experience.
Robert is very thorough, does a good job. Several times I have needed pool equipment repair that I was unaware of. He took pictures of what was wrong and alerted me to the problem. When I meet him, he is friendly and professional.