Tech called first thing in the morning with an estimated arrival time so we didn't wait around all day. Clear on what he needed from us to replace the windshield, such as space in the yard, etc.
Very polite, and gave instructions on care on the day of replacement.
Very accommodating with schedule and easy to communicate with. When I picked up my car, I found a tool on my passenger side door that I believed had been mistakenly left behind by the Portland Glass employee, so I left it at the shop. Within an hour I received a call from the shop advising that the employee had, in fact, found it somewhere in my car when they were working on it and they had left it there for me. I went back and picked it up a couple days later. To me, this event illuminated the professionalism of the team at Portland Glass.