The initial contact went very well. Jacob and the carpenter here agreed on the product and the process. Jacob told me I could expect my glass shower installation in three weeks. The shower installation did not happen in three weeks. I wish I would have kept track of how long it took but it was closer to six weeks. This is important: I was told to expect the installation in 3 weeks. If it was going to take longer than someone should have called me and told me. If stuff happens and it's not unusual to have delays build that in to your time frame when the quote is given. I would much rather be told it's going to take six weeks and then someone calls and says the shower is in and it's only been three weeks. Then you deliver more than expected. But that didn't work this way and I waited I believe almost six weeks with no communication except for what I initiated. I liked the time that Jacob took to make sure he was selling what I thought I was buying. This worked very well when I purchased the mirrors. I would have been very unhappy with mirrors that went 3/4 s up the wall. They would have way to hard to clean as he pointed out. I thought both installations were handled in a professional manner. Great care was taken with the product and my home.
The installers were knowledgeable , friendly and curious. The woman I scheduled w was also helpful.
However driving to Maine the day b4 the install only to be called the day of to say they didn’t have the correct hardware did not make me happy.