The gym is still pretty much new, has SO much more in terms of equipment and machine options than any other gym I've been to, and the amenities are plentiful. Honestly, though, I hate the locker system. I like the concept and the technology involved, but the number of times I get locked out of the locker and need to get an associate to help is extremely infuriating. Especially if I am getting out of the shower and have nothing on but a towel. (I resolved it partially but always just leaving my clothes out in case it happens again, but still... that's a mess sometimes.) It could be a user error in some ways, but in the end, it's not a very good user experience and there's very little tactile feedback for me to be sure the number I pressed actually activated. I'm sure this has happened before as I sometimes am not sure if the 'press' actually activated the number or not. Who knows. Doesn't affect the score I'm giving, but since I have an opportunity to share my feedback, this should be noted as it's my only true gripe about this gym.
Open 24 hours on weekdays. Helps with people like me, my days off are in the middle of the week. Being open 24 hours on the weekdays allows people who work weekends to go at any time. Machines are always clean, staff is friendly and the entire place is clean overall.
Staff is friendly. When I had an issue with the lockers staff was helpful and got the problem taken care of quickly. Gym is always clean. However I have noticed that the cleaning wipes could be monitored a bit better. There is always some that are empty when I am working out. Otherwise I am not complaining. Like the variety of equipment and the new additions that have come into the gym over the last year since I joined.