The new manager was great. I went in for an oil change and had a Groupon voucher. He offered an explanation that I could understand for every question I had and made sure I understood the price I was paying. When I picked my car up, he outlined the services he recommends I have next time and how often I should have them done, and my car ran smoothly! Job well done guys!
I work at Aberdeen Proving Ground on a contract assignment as of right now, my wife and child decided to come visit me for the 4th of July weekend this year (2019). On the way up their a/c went out in their 2010 Honda Odyssey and since it's currently one of the hottest Julys in my recent memory this cause a serious problem. We had Carmax MaxCare and this shop was referred through them, I'd driven by it multiple times and never thought anything of it until yesterday. Walked in for service and they were able to start work on the van relatively quickly. I had my 4 year old son with me at the time and he was starting to get a little stir crazy sitting in the waiting area, the man at the front desk Rayvon Smith was quick to produce a basket of toys to keep him occupied for the next few hours, as well as a remote to try to find some cartoons on the tv... They knew the struggle and were quick to make it less of a struggle. Eventually Dave the mechanic on duty entered the waiting area and explained to me he had found a leak in the condenser for the ac system and it could be easily replaced, after I noticed my son had somehow managed to get dirt on his face (suprise suprise 4 year olds...) Dave was quick to produce some wipes and commented about having kids as well. Rayvon informed me that they could have a replacement condenser delivered by the morning and handled all the paperwork between the shop and MaxCare in a professional and quick manner. We returned the next day to have the condenser installed and ac recharged and were waiting for maybe an hour and a half, on the way out Dave produced a bag of Dum Dum lollipops from behind the counter and offered my some one for being so patient the past 2 days...
Those two were the only two employees I say throughout my experience at the shop, they had other customers besides me and still were able to give top notch service while maintaining a quick and professional work attitude. On top of that they didnt have to be accommodating or acknowledge my son being there but they went above and beyond with helping with entertainment. I dont know how much Rayvon and David are being paid, but I'm positive it's not enough! They absolutely need a raise!
W have been servicing our vehicles at Precision Auto in Aberdeen for many years. The staff is very helpful and the mechanics do a great job. We never had to return our vehicles after the problem was fixed.
Loved the free oil change. As a new resident to the state it was much welcomed. I was impressed they told us our vehicle was well maintained and didn’t hard sell any unnecessary services. It was a good experience and I am likely to return.