I have used the Asheville Precision Tune for many years. I have come to trust them, mainly because I never felt like I was being pressured to perform service my car did not need. They have treated me fairly on every occasion.
I have been hearing comments from others who take their vehicles there that they feel like they are recently getting more calls to add services that may not be necessary. Please keep in mind that practice may drive customers away. Not getting those calls has kept me a loyal customer.
The hospitality of the employee. It may be unrelated to the car service, but I left a bag behind and the employee crossed the street to bring it over.
They took good care of the car, communicated what they would do as well, and provided fair prices.
I like the customer service and the people working at the Precision Tune in Biltmore. I've used their services for years. The thing I don't like is this: I do not like to be presented a product that is unnecessary at the time of check-out. If it's a recommendation to replace something, like windshield wipers...or I'm told the oil filter is spent...well, that's OK. I don't want to listen to a promotion of a product, such as a spray, that I feel the Precision Tune Company requires presented at time of check-out. The people at my local shop are fine as they are. They do great work. And they are nice. Please do not pressure your employees, from my point of view, to hawk products as if you were at a McDonalds' drive-thru.
It's a mechanic shop, I got there for all my oil changes. It's the cheapest, it's quick, and its painless. These guys there are always friendly and honest, last time the "expedited" my oil change because I was a time limit.
Since I've been coming here, I have no desire to look for something else.
I don't know the differences between one tire and the next but the gentleman who helped me was extremely helpful. He seemed knowledgeable and professional. And above all i believe he was honest! If there's any way i can continue to use this place for anything in the future I will!
Friendly and great service. Car was running a little rough. Carl suggested checking the spark plugs.. He showed me exactly when was and wasn't happening and suggested the solution.
They are great guys and trust them with my car any day!