The hospitality of the employee. It may be unrelated to the car service, but I left a bag behind and the employee crossed the street to bring it over.
They took good care of the car, communicated what they would do as well, and provided fair prices.
I like the customer service and the people working at the Precision Tune in Biltmore. I've used their services for years. The thing I don't like is this: I do not like to be presented a product that is unnecessary at the time of check-out. If it's a recommendation to replace something, like windshield wipers...or I'm told the oil filter is spent...well, that's OK. I don't want to listen to a promotion of a product, such as a spray, that I feel the Precision Tune Company requires presented at time of check-out. The people at my local shop are fine as they are. They do great work. And they are nice. Please do not pressure your employees, from my point of view, to hawk products as if you were at a McDonalds' drive-thru.
It's a mechanic shop, I got there for all my oil changes. It's the cheapest, it's quick, and its painless. These guys there are always friendly and honest, last time the "expedited" my oil change because I was a time limit.
Since I've been coming here, I have no desire to look for something else.
I don't know the differences between one tire and the next but the gentleman who helped me was extremely helpful. He seemed knowledgeable and professional. And above all i believe he was honest! If there's any way i can continue to use this place for anything in the future I will!
Friendly and great service. Car was running a little rough. Carl suggested checking the spark plugs.. He showed me exactly when was and wasn't happening and suggested the solution.
They are great guys and trust them with my car any day!
I get to make the real decisions about my car and its needs. They don't just put on something and tell me some cost....They make suggestions as well as give me costs of needed repairs that I already know about. They can show you and do prove your needs and are honest enough to take off a part that was not necessary or didn't work that they put on. I recommended a friend who got the same good treatment. Makes me proud to have a mechanic I can trust!....The Motto in the front office is: "We want you to come back!"