The mechanics and management that helped me were respectful and did not take advantage of my situation.
I was out of town and my check engine light came on. I contacted the local Hyundai service department and they could not help me the next day. I contacted my local Precision Tune, that I've used for years, and asked them what I should do. They suggested I go to the closest Precision Tune for service.
I contacted the closest Precision Tune and after discussing my predicament, I was told to come in at the start of the next day.
They knew my situation and did not take advantage of this. I knew the code and it could have been a really expensive or easy fix. It was the easy fix and they had me back on the road quickly.
Not only was the customer waiting room clean, the personnel were great and I always feel like I can trust their diagnosis, unlike dealership service departments.
Great staff. Explained everything in a way I understood it. Even made a video of under my car and showed me the buildup of grease. The technicians were friendly and knowledgeable.
I came in for an oil leak and needed an oil change. They were able to show me exactly where it's leaking from and changed my oil. I appreciate the time they took to make sure everything was in working order.
Michael, who I dealt with for everything, my diagnostics, warranty, timing, finances, etc was beyond accommodating and helpful. I would come back just because of him and his great customer service!!