Although the wait was longer than expected, Dominick (Tech) was very apologetic and upfront as to the reason for the delay. In addition, he took time to explain services that he recommended would enhance the performance of my vehicle. I could appreciate his empathy, honesty and value of my time!
I like the fact that everyone is friendly and open with the customer. They also make you feel like you matter when dealing with your vehicle. If they have bad news about your car they give you the news in such a way that you don't feel so bad about whatever is wrong with the vehicle.