I was very pleased that although the shop was very busy on the day i came, I walked in, i was greeted promptly and in a friendly/courtous manner, and given a time frame of when to expect my car to be done (oil change). The gentleman who greeted me explained my options with pricing and a detailed description of each price point. I left and returned in the time he'd told me and my car was ready to go. He handed me my key without me even having to remind him which car, rung me up, reviewed the service uggs received, and sent me on my way! Very nice, no complaints.